Groww Customer Success Work From Home Jobs Groww is a rapidly expanding investment platform in India. Our ultimate goal is to establish ourselves as a reliable financial companion for 100 million Indians, offering essential investment and banking products.
| Company Name | GROWW |
| Category | Private job |
| Job Type | Permanent/full-time Jobs |
| Total Vacancies | 800+ Vacancies |
| Name Of The Vacancy | Customer Success |
| Place Of Postings | All over India |
| Application on Starting Date | Already Started |
| Application on Ending Date | 15-07-2023 |
| Apply Mode On | Only On Online Mode |
| Educational Qualification | Degree in Any Stream |
| Selection Process | there is no age limit for this job anyone can join his job |
| Age Limit For this Job | there is no age limit for this job any one can join his job |
Expectations from successful candidates include:
- Willingness to learn about the company’s products and their capabilities.
- Ability to handle a high volume of inbound customer queries.
- Technical aptitude and the ability to explain complex concepts in simple terms.
- Empathy towards customers and a strong customer-centric approach.
- Knowledge of additional regional languages is advantageous if the company operates within the country.
Responsibilities:
- Provide technical support and on-the-spot training to customers using the company’s product, addressing inbound queries.
- Ensure customer satisfaction and product understanding by educating customers about functional capabilities and potential upgrades.
- Assist in the development and enhancement of the product by gathering feedback to identify recurring issues and collaborating with the product manager to address them.
- Uphold excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Preferred Qualifications:
- Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
- Minimum 50% cutoff in 10th, 12th, and Graduation.
No backlogs or gap years during education
