Groww Customer Success Work From Home Jobs Groww is a rapidly expanding investment platform in India. Our ultimate goal is to establish ourselves as a reliable financial companion for 100 million Indians, offering essential investment and banking products.
|Job Type||Permanent/full-time Jobs|
|Total Vacancies||800+ Vacancies|
|Name Of The Vacancy||Customer Success|
|Place Of Postings||All over India|
|Application on Starting Date||Already Started|
|Application on Ending Date||15-07-2023|
|Apply Mode On||Only On Online Mode|
|Educational Qualification||Degree in Any Stream|
|Selection Process||there is no age limit for this job anyone can join his job|
|Age Limit For this Job||there is no age limit for this job any one can join his job|
Expectations from successful candidates include:
- Willingness to learn about the company’s products and their capabilities.
- Ability to handle a high volume of inbound customer queries.
- Technical aptitude and the ability to explain complex concepts in simple terms.
- Empathy towards customers and a strong customer-centric approach.
- Knowledge of additional regional languages is advantageous if the company operates within the country.
- Provide technical support and on-the-spot training to customers using the company’s product, addressing inbound queries.
- Ensure customer satisfaction and product understanding by educating customers about functional capabilities and potential upgrades.
- Assist in the development and enhancement of the product by gathering feedback to identify recurring issues and collaborating with the product manager to address them.
- Uphold excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
- Minimum 50% cutoff in 10th, 12th, and Graduation.
No backlogs or gap years during education